Establishing and running remote consultation services is challenging politically (interest
groups may gain or lose), organizationally (remote consulting requires implementation work …

Background Telephone triage is a service innovation in which every patient asking to see a
general practitioner or other primary care professional calls the general practice and usually …

The UK Secretary of State for Health and Social Care's announcement that all consultations
should henceforth be remote by default 1 recurred like a discordant leitmotif in the recent …

Background: Dominant conceptualisations of access to healthcare are limited, framed in
terms of speed and supply. The Candidacy Framework offers a more comprehensive …

Background Following a pandemic-driven shift to remote service provision, UK general
practices offer telephone, video or online consultation options alongside face-to-face. This …

Background: The coronavirus disease 2019 (COVID-19) pandemic has resulted in the
widespread implementation of tele-consultation. Tele-consultation provides remote …

BACKGROUND: Vertical integration means merging organisations that operate at different
stages along the patient pathway. We focus on acute hospitals running primary care medical …

Objective: Telephone consultation (TC) is widely used for its easy access and convenience.
This review aimed to assess the effects of TC including triage on safety, service use, patient …

Purpose of the study Increasing pressure on general practice prompts innovative change in
service organisation. This study sought to evaluate the impact of introducing a telephone …

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leading expert in the field, this practical and accessible book is an essential guide to …