A transformative supply chain response to COVID-19
Purpose This research employs a transformative service lens to examine the role of the
supply chain ecosystem in ensuring the health and safety of employees and customers as a …
supply chain ecosystem in ensuring the health and safety of employees and customers as a …
Understanding Generation Z through collective consciousness: Impacts for hospitality work and employment
This paper offers insights into Generation Z (Gen Z), using the collective consciousness as
an underlying mechanism that shapes generationally distinct human values and behaviors …
an underlying mechanism that shapes generationally distinct human values and behaviors …
A review of sustainable entrepreneurship practices and their impact on long-term business viability
ZE Egieya, SK Ewuga, A Omotosho… - World Journal of …, 2023 - wjarr.com
This paper explores the intricate relationship between sustainable entrepreneurship
practices and long-term business viability. The literature review highlights the positive …
practices and long-term business viability. The literature review highlights the positive …
Uncovering the dark side of gamification at work: Impacts on engagement and well-being
Rethinking the workplace experience as a means for enhancing the well-being of frontline
employees (FLEs) represents a key priority for services. The well-being of frontline …
employees (FLEs) represents a key priority for services. The well-being of frontline …
Transformation of consumer expectations for well-being in hospitality: A systems framework
Systemic shifts in consumer preferences and expectations are not new, and can often be
accelerated by major environmental events. Early evidence suggests that the events of 2020 …
accelerated by major environmental events. Early evidence suggests that the events of 2020 …
Transformative service research, service design, and social entrepreneurship: An interdisciplinary framework advancing wellbeing and social impact
Purpose The purpose of this paper is to provide an interdisciplinary framework bridging
service design and social entrepreneurship with transformative service research (TSR) to …
service design and social entrepreneurship with transformative service research (TSR) to …
Environmental, Social and Governance (ESG) metrics do not serve services customers: A missing link between sustainability metrics and customer perceptions of …
Purpose The purpose of this paper is to highlight challenges for service firms communicating
Environmental, Social and Governance (ESG) efforts to customers. Specifically, it focuses on …
Environmental, Social and Governance (ESG) efforts to customers. Specifically, it focuses on …
Rethinking service systems and public policy: a transformative refugee service experience framework
S Boenigk, R Fisk, S Kabadayi… - Journal of Public …, 2021 - journals.sagepub.com
The global refugee crisis is a complex humanitarian problem. Service researchers can assist
in solving this crisis because refugees are immersed in complex human service systems …
in solving this crisis because refugees are immersed in complex human service systems …
Addressing the grand challenges of poverty with data‐driven creative service offerings
Big data‐driven innovation gains momentum in the developing world by tackling grand
challenges and making a pronounced and lasting impact. However, research has still not …
challenges and making a pronounced and lasting impact. However, research has still not …
Impact of social entrepreneurial factors on sustainable enterprise development: mediating role of social network and moderating effect of government regulations
Social entrepreneurship is the procedure of social mission that helps the society using
innovative ideas and merging resources to develop economic and social values. This study …
innovative ideas and merging resources to develop economic and social values. This study …