Rationale We believe that this study represents an innovative approach to clarifying the
definitions of routine, empathic and compassionate health care, as well as of sympathy. We …

Patients value the interpersonal aspects of their health care experiences. However, faced
with multiple resource demands, primary care practices may question the value of collecting …

Hospitals, physician groups, and other healthcare providers are investing in improved
patient care experiences. Prior reviews have concluded that better patient care experiences …

Importance Unsolicited patient observations are associated with risk of medical malpractice
claims. Because lawsuits may be triggered by an unexpected adverse outcome …

Article-at-a-Glance Background Health care team members are well positioned to observe
disrespectful and unsafe conduct—behaviors known to undermine team function. Based on …

Rationale During the coronavirus disease pandemic, audio‐only and video telehealth visits
became more widely available, but the relative patient satisfaction between telehealth and in …

Article-at-a-Glance Background Patients and their families are well positioned to partner with
health care organizations to help identify unsafe and dissatisfying behaviors and …

One factor that affects surgical team performance is unprofessional behavior exhibited by
the surgeon, which may be observed by patients and families and reported to health care …

Disruptive behaviors have been shown to have a negative impact on work relationships,
team collaboration, communication efficiency, and process flow, all of which can adversely …

Abstract The Hospital Consumer Assessment of Healthcare Providers and Systems
(HCAHPS) survey has become a key metric used by organizations and patients to evaluate …