AI in marketing, consumer research and psychology: A systematic literature review and research agenda
MM Mariani, R Perez‐Vega, J Wirtz - Psychology & Marketing, 2022 - Wiley Online Library
This study is the first to provide an integrated view on the body of knowledge of artificial
intelligence (AI) published in the marketing, consumer research, and psychology literature …
intelligence (AI) published in the marketing, consumer research, and psychology literature …
[HTML][HTML] Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda
Artificial intelligence (AI) has received a great deal of attention in tourism and hospitality
(T&H) literature and practices. The authors of this study propose a bibliometric approach …
(T&H) literature and practices. The authors of this study propose a bibliometric approach …
[HTML][HTML] Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis
This article presents a state-of-the-art systematic review of the evolution and structure of
empirical research on customer experience in hospitality and/or tourism settings based on …
empirical research on customer experience in hospitality and/or tourism settings based on …
E-service quality, customer trust and satisfaction: market place consumer loyalty analysis
H Muharam, H Chaniago… - … Manajemen Ide dan …, 2021 - journal3.uin-alauddin.ac.id
Why do online customers become loyal in their purchases on e-commerce sites? We
examine how e-service quality, trust, and customer satisfaction affect customer loyalty …
examine how e-service quality, trust, and customer satisfaction affect customer loyalty …
[HTML][HTML] A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations
The hospitality and tourism industry faces serious challenges during public health
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
Big data and analytics in hospitality and tourism: a systematic literature review
M Mariani, R Baggio - International Journal of Contemporary …, 2022 - emerald.com
Purpose The purpose of this work is to survey the body of research revolving around big
data (BD) and analytics in hospitality and tourism, by detecting macro topical areas …
data (BD) and analytics in hospitality and tourism, by detecting macro topical areas …
[HTML][HTML] Exploring the relationship between big data analytics capability and competitive performance: The mediating roles of dynamic and operational capabilities
A central question for information systems (IS) researchers and practitioners is if, and how,
big data can help attain a competitive advantage. To address this question, this study draws …
big data can help attain a competitive advantage. To address this question, this study draws …
[HTML][HTML] Customer-robot interactions: Understanding customer experience with service robots
Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …
transformed the landscape of service industries, including hospitality and tourism. Through a …
Can intellectual capital promote the competitive advantage? Service innovation and big data analytics capabilities in a moderated mediation model
AW Alkhatib, M Valeri - European Journal of Innovation Management, 2024 - emerald.com
Purpose This study explores the connection between intellectual capital (IC) components
and the competitive advantage (CA) of the hospitality sector in Jordan through the mediating …
and the competitive advantage (CA) of the hospitality sector in Jordan through the mediating …
[HTML][HTML] A systematic literature review on machine learning applications for consumer sentiment analysis using online reviews
Consumer sentiment analysis is a recent fad for social media-related applications such as
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …