Patient satisfaction is the critical issue for healthcare providers. Health care organizations
are working in a competitive environment. In these days hospital needs to enhance the level …

P urpose: This paper investigates the role of patron dining experience (PDE) and emotions
on relationship quality in the chain restaurant industry. Design/methodology: Stratified …

This paper investigates the moderating effect of brand image on relationship quality in the
chain restaurant industry. The sample of this study was attained from a single local chain …

Bu çalışmada, geleneksel pazarlama anlayışından daha fazla müşteri odaklı olan ilişkisel
pazarlamanın, müşteri sadakatine etkisine, sağladığı yararlara değinilmiştir. Ürün/Hizmet …

Islamic banking is demanded to continue improving in providing the best service to
customers. It is not enough to understand how to keep customers doing transactions …

This study assesses the effect of relationship marketing on service quality and customer
satisfaction from the perspective of the moderating role of emotional intelligence in the …

This article addresses the gap related to the role of relationship marketing in cross-buying
and therefore aims to investigate the effect of quality of relationship marketing on cross …

The elements of the service marketing triangle model are empirically found to influence the
level of practice in various service sectors. In this paper, an empirical assessment of the …

Relationship marketing provides avenues for service providers to listen and address the
concerns and needs of customers in a bid to promote customer value and satisfaction. The …

The purpose of this paper is to investigate the role of patron dining experience (PDE) and
emotions on relationship quality in the chain restaurant industry. The research includes PDE …