Data availability and access to various platforms, is changing the nature of Information
Systems (IS) studies. Such studies often use large datasets, which may incorporate …

Purpose This paper aims to epistemologically extend and explore the present theories from
prior research conducted in the area of responsiveness. Furthermore, it determines to …

The widespread use of the Internet and the constant increase in users of social media
platforms has made a large amount of textual data available. This represents a valuable …

Forecasting tourism demand has important implications for both policy makers and
companies operating in the tourism industry. In this research, we applied methods and tools …

Quickly and accurately summarizing representative opinions is a key step for assessing
microblog sentiments. The Ortony-Clore-Collins (OCC) model of emotion can offer a rule …

Abstract The Likelihood-to-Recommend (LTR) question is a well-established marketing
accountability metric that forms the basis of Net Promoter Score (NPS). NPS has been …

Despite the important role of the sentiment of customer reviews in the tourist decision-
making process, it has received limited attention from the field of tourism demand …

Purpose The purpose of this paper is to identify the factors influencing the growth of
healthcare virtual communities of practice (VCoPs) through a seven-year longitudinal study …

Innovators are creative people who can conjure the ground-breaking ideas that represent
the main engine of innovative organizations. Past research has extensively investigated who …

Purpose The purpose of the research is to conduct an exploratory investigation of the
material handling activities of an Italian logistics hub. Wearable sensors and other smart …