This review paper has the aim of systematically analysing studies published in five
hospitality journals over the period 2000 to 2016. The review was organized around four …

This article presents a comprehensive review of frontier studies in the tourism literature. We
discuss the main advantages and disadvantages of the various frontier approaches, in …

Customers' online reviews play an important role in generating electronic word of mouth;
these reviews serve as an online communication tool that highly influences consumers' …

This research assesses whether terms related to guest experience can be used to identify
ways to enhance hospitality services. A study was conducted to empirically identify relevant …

Although the resource-based view (RBV) of the firm is one of the most accepted theories of
strategic management, it has been criticized for its limited empirical support. The RBV …

This study examines the effects of both specialization in tourism and market competition on
the efficiency of the hotel industry. For this purpose, stochastic frontier analysis (SFA) was …

Consumer needs change over time as a result of the fast-paced advancement in technology
and the induction of the Internet, expansion that leads to a difficulty for brands to adapt their …

Purpose This paper aims to examine how modern small-medium enterprises (SMEs)
operating in the tourism industry perceive and define corporate performance, and how they …

Research Background: The banking sector plays a crucial role in the world's economic
development. This research paper evaluates the volatility spillover, symmetric, and …

Research background: In the developed countries, the services sector, which also includes
the accommodation services, is a significant source of the gross national product. Tourism …