Small and medium-sized enterprises (SMEs) are the prime movers of economic progress.
The pace of digital disruption enables SMEs to innovate and flourish by strategically …

Purpose The purpose of this paper is to identify the critical success factors (CSFs) for AI-
integrated CRM system for better knowledge management (KM) in organizations to improve …

Purpose–The purpose of this paper is to argue that in order to achieve customer centricity
through business process management (BPM), companies have to obtain the profound …

This study explores the relationships among Industry 4.0 technologies, their application
areas, and the involvement of Russian manufacturing firms in global and domestic value …

The current study is the culmination of a long period of research in the field of structural
capital (SC) and customer relationship management (CRM) in relation to the pursuit of high …

A relationship approach to business is well recognized by both academia and business
practitioners. Though a superficial understanding of this concept makes it hard to separate …

The purpose of this study is to mining dimensions of customer relationship management
(CRM) based on consumer tendency to outfit matching. Consumers are clustered into …

Purpose–As a response to increasing global market competition, companies in various
industries tend to identify and manage customer relationship to increase profit performance …

Small to medium enterprises (SMEs) play an important role in the development of
economies both in the developed and developing countries. SMEs face many obstacles in …

In this paper, the performance of a waste rock transportation process in an open pit mine
was assessed by using cycle time data. A computerized truck-excavator dispatch system …