This literature review examines the impact of brand image on customer satisfaction and
brand loyalty in the context of foreign tourism. Following a review of relevant literature …

This study aimed to determine the effect of corporate social responsibility (CSR) on
consumer satisfaction and loyalty in the Peruvian private banking sector. A total of 390 bank …

Purpose Since banks do not sell tangible products, they rely heavily on customer
interactions and retention, which requires service quality, customer satisfaction and …

Purpose The research aims to analyze the effect of corporate social responsibility (CSR) on
sustainable performance (SP), as well as the mediating effect of organizational commitment …

Beckground: The banking industry has experienced rapid development in recent years.
Competition among banks has intensified, and to maintain a competitive advantage, it is …

Apart from the broad oversight of a company's supply chain practices, more businesses are
recognizing the importance of corporate social responsibility (CSR) and its influence on …

This research aims to measure the service quality of e-banking through e-customer
satisfaction & e-customer loyalty in the Islamic e-banking sector of Pakistan. For this …

Any content provider of a recommendation vlog (rec-vlog) strives to retain consumers and
facilitate their continuance intention to use the rec-vlog to obtain product information. Based …

This study examines the impact of electronic customer relationship management (E-CRM)
on customer loyalty through the mediating effects of customer experience and customer …

This study examined the impact of E-CRM on customer loyalty with the mediating effect of
customer satisfaction in the banking industry. Customer satisfaction is important for loyalty …