In the era of connectivity, the development of information and communications technology
has immensely changed the way people travel, behave, and appreciate experience. The …

Service quality and customer satisfaction (SQCS) have been one of the most-discussed
themes in the last two decades in tourism and hospitality research. Several new dimensions …

Social contact becomes an essential agenda of tourist-resident relationship research.
However, the development of social contact in tourism and how it could influence the tourist …

Purpose The aim of the study is to determine the effect of street food experience on
behavioural intention and to determine the relationship between the street food experiences …

Capsule hotels are a novel Japanese approach to accommodation that arose in 1979. For
most travelers outside Japan, however, the concept of capsule hotels is relatively new. They …

Determining the employees' turnover intention in pre-opening hotel businesses is important
for the hospitality industry who have to bear the costs of employment and in-service training …

This study aimed to empirically explore the effects of the experience economy of Incheon
International Airport (IIA) on pleasure, satisfaction, and airport image. A survey was …

Purpose Marketing and branding literature has provided important insights into the context,
environment and individual factors that shape customer brand experience. However, a …

Purpose The purpose of this paper is to identify the critical success factors of emblematic
hotels from the perspective of the guest, by analysing the direct activities that make up the …

The unprecedented dynamism in marketing has led to the transition of economy from service
economy to experience economy. Modern age consumers give more emphasis to the …