Impact of digitalization on customers' well-being in the pandemic period: Challenges and opportunities for the retail industry
Order increases, supply chain disruptions, changing customer behavior, store closures, and
more that have been caused by the coronavirus epidemic (COVID-19) will undoubtedly …
more that have been caused by the coronavirus epidemic (COVID-19) will undoubtedly …
Information technology adoption: a review of the literature and classification
M Salahshour Rad, M Nilashi… - Universal Access in the …, 2018 - Springer
In the information systems (IS) domain, technology adoption has been one of the most
extensively researched areas. Although in the last decade various models had been …
extensively researched areas. Although in the last decade various models had been …
Exploring the influence of artificial intelligence technology on consumer repurchase intention: The mediation and moderation approach
Digital technologies have dramatically changed business practices and consumer buying
behavior. This study integrates artificial intelligence technology, consumer engagement on …
behavior. This study integrates artificial intelligence technology, consumer engagement on …
Antecedents of trustworthiness of social commerce platforms: a case of rural communities using multi group SEM & MCDM methods
Business' ethics have changed the landscape of commerce around the world lately.
Legitimacy, robustness, and morality are among the most important factors that build …
Legitimacy, robustness, and morality are among the most important factors that build …
Social commerce website design, perceived value and loyalty behavior intentions: The moderating roles of gender, age and frequency of use
S Molinillo, R Aguilar-Illescas, R Anaya-Sánchez… - Journal of Retailing and …, 2021 - Elsevier
Drawing on the stimulus-organism-response (SOR) framework, a model is tested that
improves the understanding of customer loyalty toward social commerce websites. The …
improves the understanding of customer loyalty toward social commerce websites. The …
Why do people use food delivery apps (FDA)? A uses and gratification theory perspective
Recently, scholars have attempted to understand consumer behavior related to the use of
food delivery apps (FDAs). However, the various motives behind the usage of different FDAs …
food delivery apps (FDAs). However, the various motives behind the usage of different FDAs …
Customer engagement behaviour on social commerce platforms: An empirical study
AH Busalim, F Ghabban - Technology in society, 2021 - Elsevier
Web 2.0 applications and social media have transformed e-commerce into a new business
paradigm, which is called social commerce. This development has changed the customers' …
paradigm, which is called social commerce. This development has changed the customers' …
Customer engagement, customer equity and repurchase intention in mobile apps
Our study is among the pioneering group in the mobile application (app) literature
investigating customers' repurchase decisions. Given the proliferation of mobile devices and …
investigating customers' repurchase decisions. Given the proliferation of mobile devices and …
An analysis of the effects of customer satisfaction and engagement on social media on repurchase intention in the hospitality industry
The purpose of this quantitative-deductive paper is to explore the link amongst customer
satisfaction and engagement on social media on repurchase intention in the hospitality …
satisfaction and engagement on social media on repurchase intention in the hospitality …
How gamification marketing activities motivate desirable consumer behaviors: Focusing on the role of brand love
CL Hsu, MC Chen - Computers in human behavior, 2018 - Elsevier
Gamification is increasingly applied as a design strategy when improving various behavioral
outcomes in the online retailing domain. Understanding the attributes of gamification …
outcomes in the online retailing domain. Understanding the attributes of gamification …