A survey on proactive dialogue systems: Problems, methods, and prospects

Y Deng, W Lei, W Lam, TS Chua - arXiv preprint arXiv:2305.02750, 2023 - arxiv.org
Proactive dialogue systems, related to a wide range of real-world conversational
applications, equip the conversational agent with the capability of leading the conversation …

Dialogstudio: Towards richest and most diverse unified dataset collection for conversational ai

J Zhang, K Qian, Z Liu, S Heinecke, R Meng… - arXiv preprint arXiv …, 2023 - arxiv.org
Despite advancements in conversational AI, language models encounter challenges to
handle diverse conversational tasks, and existing dialogue dataset collections often lack …

Goal awareness for conversational AI: proactivity, non-collaborativity, and beyond

Y Deng, W Lei, M Huang, TS Chua - … of the 61st Annual Meeting of …, 2023 - aclanthology.org
Conversational systems are envisioned to provide social support or functional service to
human users via natural language interactions. Conventional conversation researches …

Towards Human-centered Proactive Conversational Agents

Y Deng, L Liao, Z Zheng, GH Yang… - Proceedings of the 47th …, 2024 - dl.acm.org
Recent research on proactive conversational agents (PCAs) mainly focuses on improving
the system's capabilities in anticipating and planning action sequences to accomplish tasks …

" What do others think?": Task-Oriented Conversational Modeling with Subjective Knowledge

C Zhao, S Gella, S Kim, D Jin, D Hazarika… - arXiv preprint arXiv …, 2023 - arxiv.org
Task-oriented Dialogue (TOD) Systems aim to build dialogue systems that assist users in
accomplishing specific goals, such as booking a hotel or a restaurant. Traditional TODs rely …

Rethinking Conversational Agents in the Era of LLMs: Proactivity, Non-collaborativity, and Beyond

Y Deng, W Lei, M Huang, TS Chua - … in Information Retrieval in the Asia …, 2023 - dl.acm.org
Conversational systems are designed to offer human users social support or functional
services through natural language interactions. Typical conversation researches mainly …

Enhancing Task-Oriented Dialogues With Chitchat: A Comparative Study Based on Lexical Diversity And Divergence

A Stricker, P Paroubek - 2023 IEEE Automatic Speech …, 2023 - ieeexplore.ieee.org
As a recent development, task-oriented dialogues (TODs) have been enriched with chitchat
in an effort to make dialogues more diverse and engaging. This enhancement is particularly …

Opera: Harmonizing task-oriented dialogs and information seeking experience

M Li, B Peng, J Gao, Z Zhang - ACM Transactions on the Web, 2023 - dl.acm.org
Existing studies in conversational AI mostly treat task-oriented dialog (TOD) and question
answering (QA) as separate tasks. Towards the goal of constructing a conversational agent …

Learning from Emotions, Demographic Information and Implicit User Feedback in Task-Oriented Document-Grounded Dialogues

D Petrak, TT Tran, I Gurevych - arXiv preprint arXiv:2401.09248, 2024 - arxiv.org
The success of task-oriented and document-grounded dialogue systems depends on users
accepting and enjoying using them. To achieve this, recently published work in the field of …

Retrieval-Augmented Neural Response Generation Using Logical Reasoning and Relevance Scoring

NT Walker, S Ultes, P Lison - arXiv preprint arXiv:2310.13566, 2023 - arxiv.org
Constructing responses in task-oriented dialogue systems typically relies on information
sources such the current dialogue state or external databases. This paper presents a novel …