Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems
Purpose Innovative firms have rapidly developed artificial intelligence (AI) capabilities into
their service ecosystems, essentially changing perceptions of what is service quality and …
their service ecosystems, essentially changing perceptions of what is service quality and …
Network management in the era of ecosystems: Systematic review and management framework
L Aarikka-Stenroos, P Ritala - Industrial marketing management, 2017 - Elsevier
Abstract Business-to-business (B2B) and business network scholars have begun adopting
an “ecosystem” approach to describe the increasing interdependence and co-evolution of …
an “ecosystem” approach to describe the increasing interdependence and co-evolution of …
[HTML][HTML] Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms
This study draws on an extensive survey and interview data collected during the COVID-19
pandemic. The respondents were executives of industrials firms whose factories …
pandemic. The respondents were executives of industrials firms whose factories …
Fostering a trans-disciplinary perspectives of service ecosystems
This article provides a brief introduction and comments on the articles in this special issue
on transdisciplinary perspectives of service-dominant logic. Insights are provided that draw …
on transdisciplinary perspectives of service-dominant logic. Insights are provided that draw …
Service ecosystem well-being: conceptualization and implications for theory and practice
Purpose This paper aims to conceptualize and characterize service ecosystems, addressing
calls for research on this important and under-researched topic. Design/methodology …
calls for research on this important and under-researched topic. Design/methodology …
Social innovation in smart tourism ecosystems: How technology and institutions shape sustainable value co-creation
In the service era, markets are reconceptualized as systems of actors interconnected
through networked relationships based on resources exchange and producing value co …
through networked relationships based on resources exchange and producing value co …
How value co-creation and co-destruction unfolds: a longitudinal perspective on dialogic engagement in health services interactions
Complex services, such as healthcare, struggle to realize the benefits of value co-creation
due to the substantial challenges of managing such services over the long-term. Key to …
due to the substantial challenges of managing such services over the long-term. Key to …
Disentangling the interactions within and between servitization and digitalization strategies: A service-dominant logic
Although both servitization and digitalization have been shown to contribute to a
manufacturer's performance, how the two strategies interact in affecting firm performance …
manufacturer's performance, how the two strategies interact in affecting firm performance …
Logistics service providers' energy efficiency initiatives for environmental sustainability
J Wehner, N Taghavi Nejad Deilami… - … international journal of …, 2022 - emerald.com
Purpose This paper discusses logistics service providers'(LSPs') energy efficiency initiatives
for sustainable development, both from an evolutionary perspective and based on a …
for sustainable development, both from an evolutionary perspective and based on a …
Stakeholder engagement in intra-and inter-organizational innovation: Exploring antecedents of engagement in service ecosystems
JM Jonas, J Boha, D Sörhammar… - Journal of Service …, 2018 - emerald.com
Purpose To further extend the understanding of multidimensional engagement of
stakeholders embedded in service systems, the purpose of this paper is to explore the …
stakeholders embedded in service systems, the purpose of this paper is to explore the …