[PDF][PDF] A experiência estética olfativa dos usuários no ambiente de provimento do serviço
H Costa, G de Salles Ferro - OPEN SCIENCE RESEARCH III, 2022 - academia.edu
Os odores podem contribuir para com a satisfação dos usuários do serviço ofertado em
determinado servicescape, com potencial para intervir nos aspectos afetivos. A literatura …
determinado servicescape, com potencial para intervir nos aspectos afetivos. A literatura …
Exploring Customers' Internal Response to the Service Experience: An Empirical Study in Healthcare
Abstract Service organizations increasingly understand the importance of managing the
customer experience to enhance customer satisfaction and loyalty. This study aims to …
customer experience to enhance customer satisfaction and loyalty. This study aims to …
[PDF][PDF] The sound aesthetic of servicescape: influence in the aesthetic experience of employees
H Costa, TFBX Silva - academia.edu
Introduction: This research deals with the influence of the soundscape of the servicescape
along to collaborators, according to the service design perspective. It is understood that …
along to collaborators, according to the service design perspective. It is understood that …
[PDF][PDF] The Sound Aesthetic of Servicescape
H Costa, TFBX Silva - researchgate.net
This research deals with the influence of the soundscape of the servicescape along to
collaborators, according to the service design perspective. It is understood that Service …
collaborators, according to the service design perspective. It is understood that Service …
[HTML][HTML] Significações de Estética: desafios para a educação estética com base em um curso superior de Design
H Costa, T Stoltz - Revista Diálogo Educacional, 2019 - educa.fcc.org.br
Esta pesquisa teve por objetivo identificar as significações de Estética junto a discentes de
um curso superior de Design, tendo em vista a Educação Estética. Trata-se de uma …
um curso superior de Design, tendo em vista a Educação Estética. Trata-se de uma …