A method, system, and computer program product are provided. Content portions of
respective items of multiple items of textual content are tagged according to determined …

A method, system, and computer program product for discovering from user content, at least
one tagged item that includes a product, includes identifying plural tags to be associated …

A classification engine stores a plurality of neural networks in memory, where each neural
network is trained to recog nize a set of confused graphemes from one or more sets of …

A method, system, and computer program product generate at least one tagged image, and
include the feature of determining at least one user content image from at least one subject …

A method and system for determining anomalies in call center communications. Data
relating to communications is streamed and processed to obtain baseline probability …

Communications within a call center are routed to agents based on available capacity of the
agents. Weighting values are associated with communications and each agent has a …

A method and system for automatically executing an action within a call center environment.
Data is aggregated from multiple data sources into a combined data stream. One of the data …

A computer implemented method and computer system for generating outbound calls in a
call center in which a plurality of agents are to communicate respectively with outside parties …

G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY
ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR …

Systems and methods may be used to generate and use a structured form representation
and structured metadata. The structured form representation and structured metadata may …