This study proposes the use of Think Aloud and Focus Group methods for evaluating the
usability of the Intelligent Police Patrolling System (I-Pat). The study was conducted with …

This paper presents the results of a study that compared three think-aloud methods:
concurrent think-aloud, retrospective think-aloud, and a hybrid method. The three methods …

Taring is a web-based application used for online administrative services for both
Indonesian citizens and foreign nationals in the field of population administration. It is …

The emergence and pervasiveness of the Internet provides opportunities for new types of
communications between customers and service providers. One such technology is a …

The Flip application is a digital financial service that makes it easy for users to transfer
between national and international banks without administrative fees, there are also digital …

Construction Defect mobile app is used by Ministry of Defense's Construction Defect
Inspection Team to ease the team to record construction defect. However, the mobile app …

In a user experiment, we tried out a novel data collection approach consisting of combining
surveys with the think aloud method. We coin the phrase “think-aloud survey method”, where …

Background: The use of chatbots especially with ability of natural language processing
(NLP) has increased considerably in recent years. These chatbots are being used in …

Gojek is one of the biggest online transportations in Indonesia which has been downloaded
more than 142 million times. Even though it has been used by a wide number of users, the …

Usability is a factor that indicates the success of an interactive product or system, such as a
mobile application. The increasing use of smartphones demands a more accurate and …