Social media platforms are considered one of the most effective intermediaries for
companies to interact with consumers. Social media-based decision support systems for the …

Most consumers rely on online reviews when deciding to purchase e‐commerce services or
products. Unfortunately, the main problem of these reviews, which is not completely tackled …

Social media allow businesses to find out what customers are thinking about their products
and to participate in the conversation. Companies, therefore, have an interest in using them …

Sentiment analysis and opinion mining has become a major tool for collecting information
from customer reviews on user sentiments and emotions, especially for online video …

The dramatic increase in the use of smartphones has allowed people to comment on various
products at any time. The analysis of the sentiment of users' product reviews largely …

Sentiment analysis is essentially a process used to analyse or understand the underlying
sentiment or feeling of the text in hand. This paper describes a software that leverages …

Most consumers look to online reviews when deciding which e-commerce services or items
to purchase. Unfortunately, the main problem with these reviews, which is not properly …

Opinion mining and sentiment analysis are useful to extract subjective information out of
bulk text documents. Predicting the customer's opinion on amazon products has several …

Opinion mining is one of the most important tasks of natural language processing, which is
also known as sentiment analysis, used to identify about what people have an impression …

The application and usage of opinion mining, especially for business intelligence, product
recommendation, targeted marketing etc. have fascinated many research attentions around …