BACKGROUND Real‐time feedback about patients' perceptions of the quality of the care
they are receiving could provide physicians the opportunity to address concerns and …

Background There has been an increased focus towards improving quality of care within the
NHS in the last 15 years; as part of this, there has been an emphasis on the importance of …

Making Patients and Doctors Happier — The Potential of Patient-Reported Outcomes | New
England Journal of Medicine Skip to main content The New England Journal of Medicine …

Measures of patients' care experiences are increasingly used as quality measures in
accountability initiatives. As the prominence and financial impact of patient experience …

BACKGROUND Hospital Consumer Assessment of Healthcare Providers and Systems
(HCAHPS) scores measure patient satisfaction with hospital care. It is not known if these …

Providers and Systems (HCAHPS) survey is a 32-item tool administered after discharge to a
random sample of adult inpatients, creating standardized, publicly reported metrics that …

Background The Hospital Consumer Assessment of Healthcare Providers and Systems
(HCAHPS) survey is used by the Centers of Medicare and Medicaid (CMS) to assess …

INTRODUCTION Prior studies, using limited data from the Hospital Consumer Assessment
of Healthcare Providers and Systems (HCAHPS) surveys, reported that public reporting …

BACKGROUND Patient satisfaction has been associated with improved outcomes and
become a focus of reimbursement. OBJECTIVE Evaluate an intervention to improve patient …

An important concern for health care professionals is that standardized patient surveys may
not fully capture all the topics that are important to patients. As a result, health care …