Background Healthcare delivery is largely accomplished in and through conversations
between people, and healthcare quality and effectiveness depend enormously upon the …

This article presents a contemporary view on the state of the art of applied conversation
analytic studies of medical consultations. I begin by considering why conversation analysts …

We report the first state-of-the-art review of conversation-analytic (CA) research on
communication in primary healthcare. We conducted a systematic search across multiple …

The quality of healthcare communication can impact both experiences and outcomes. We
highlight aspects of communication that can be systematically examined using Conversation …

If there was an average day for the National Health Service in England, more than 1.2
million people would attend a primary care appointment, nearly 260,000 people would …

A distinction has been drawn between basic (pure) conversation analysis (CA) and applied
CA. Applied CA has become especially beneficial for informing areas of practice such as …

This chapter provides a brief introduction to Conversation Analysis (CA) and its application
in health care research. It helps readers to gain an overview of key theoretical principles, the …

Many studies of communication employ interviewing techniques and conversation analysis,
particularly in situations where one participant brings specialist resources. Interviews and …

The conversation strategies patients and clinicians use are important in determining patient
satisfaction and adherence, and health outcomes following patient education—yet most …

This chapter examines the various approaches discourse analysts have taken to the study of
health communication. It begins by explaining the challenges involved in communicating …